Customer Service Representative — Route Relief (Cover Routes & Customer Success)

New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.75/hr.

At New System, we believe exceptional customer service is what sets us apart.

We’re a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We’re hiring a Customer Service Representative — Route Relief who thrives on building relationships, solving problems, and helping customers succeed.

Yes, you’ll drive a route truck, but this role is about much more than deliveries. We’re looking for someone who genuinely enjoys talking with customers, spotting opportunities to improve their service, and helping grow accounts through trust and great service.

If you’re the type of person who remembers names, notices problems before customers do, and naturally recommends helpful solutions you’ll fit right in.

Why you’ll like it here

• You’ll build real relationships with customers and make a direct impact on their experience
• Your days move fast every day is different and every customer matters
• Strong training and support (we set you up for success)
• Opportunities to grow your skills in customer service, account growth, and operations
• Competitive starting pay at $28.75/hr
• Be part of a team that values reliability, positivity, and taking care of people

What you’ll do

Customer Service First

• Build strong, professional relationships with customers and become a trusted point of contact
• Proactively check in with customers to ensure they have what they need and are happy with service
• Resolve service concerns quickly and professionally own the issue and help find solutions
• Communicate clearly and professionally while representing New System at every stop

Customer Growth & Account Support

• Identify opportunities to improve customer service and recommend products that genuinely help customers operate better
• Help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more
• Encourage customers to try additional products or services that improve convenience and efficiency
• Help retain and grow customer accounts through excellent service and relationship-building

Route Relief & Deliveries

• Cover routes as assigned (vacations, callouts, open routes, business growth, etc.)
• Deliver and pick up linens and products safely and accurately
• Verify delivery tickets, collect signatures, and maintain accurate documentation
• Monitor inventory levels and ensure customers are properly stocked not overstocked or running short
• Collect payments when needed and maintain proper documentation

Safety & Operations

• Drive safely and professionally at all times
• Complete pre-trip and post-trip vehicle inspections
• Support New System’s zero-accident safety culture
• Use mobile tools and route systems to document service and updates

You’re a fit if you are

• A people person who enjoys talking with customers and building relationships
• Naturally friendly, professional, and solutions-focused
• Comfortable recommending products when they truly help the customer
• Dependable, adaptable, and able to step into different routes confidently
• Organized and detail-oriented with strong follow-through
• Comfortable working independently and managing your day

Requirements

• Valid driver’s license and ability to comfortably drive a box truck (training provided)
• Strong customer service and communication skills required
• Sales-minded without being pushy relationship selling matters here
• Ability to lift, push, and pull up to 50 lbs repeatedly
• Comfortable using mobile apps and technology daily
• Background check and drug screening required for fleet drivers
• Paid weekend coverage when assigned On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM

Sound like you?

Apply with your resume and answer this question:

“Tell us about a time you turned a frustrated customer into a happy one—or helped someone by recommending the right solution.”